Office: 43 Church Street, Suite 502 St. Catharines, ON, L2R7E1

Sales location: (Grace Church) 238 Geneva Street, St. Catharines, ON, L2R 4P8

We’re open Monday – Friday, 8:30 a.m. – 4:30 p.m. EST

 

Call Duban for inquiries regarding pickups and drop offs: (905) 687-6062

Frequently Asked Questions

Feel free to connect with us if your question is not answered below!

Payment

We accept all major credit cards and Paypal. You also have the option to use debit or cash if selecting Pick-up Option.

Shipping/Pick-Up

We offer free ground shipping via Canada Post on order $75 or more. Shipping costs vary depending on the size of the package and can be calculated at check-out.

Please note: we currently only offer shipping across Canada. We apologize for any inconvenience.

If you live in the Niagara Region you may also choose to select our Pick-Up option at check-out for no charge. We are located at 43 Church St. Suite 502, St. Catharines, ON.

Order Changes/Cancellations

If for any reason you need to change or cancel your order, please contact us immediately by phone (905-937-5639) or email (contact@lglecochic.org). Once orders have been shipped, please follow our return policy.

Returns/Exchanges

We want you to love your product and we do our absolute best to ensure that you are satisfied with your purchase!

If you feel this has not been your experience and you would like to return or exchange a product please email us at contact@lglecochic.org.

In order to return or exchange a product:

  • Complete the request within 30 days of your purchase.
  • Make sure the product is in the same condition as you received it.
  • Provide proof of purchase.

Refunds:

Once your request has been approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days.

You will be expected to pay for the shipping costs of returning your purchase and the original cost of shipping will not be refunded.

You can return your purchase in the original packaging (or a different packaging, as long as it’s unmarked and appropriately sized / protected).

Send to:

Links for Greener Learning
Attn: Eco-Chic Customer Service
43 Church St, Suite 502
St. Catharines, ON L2R 7E1

Exchanges:

Please send us an email explaining the reason for the exchange and include a picture of the issue (flaw). We will get back to you as soon as possible to arrange an exchange.

If you have any questions or concerns, feel free to contact us!

Send us an email